What practices do you have in place to ensure customer satisfaction?

Sütaş products are enjoyed on eight out of 10 tables in Turkey. With this responsibility in mind, we aim to produce natural and delicious dairy products from the highest quality milk using the most advanced production technology at the highest hygiene standards and offer quality and reliable products to our consumers.

With our “Farm to Table” integrated business model, we monitor and evaluate the entire process from the feeding of our cows to the delivery of our dairy products to your table to ensure the naturality and taste of our products, while going beyond the required legislation to provide additional certification.

In addition to this meticulously managed process at our integrated facilities, we expect our material and service suppliers to operate according to food safety and sustainability criteria and encourage them to obtain the relevant certification.

We strive to help consumers make healthy choices. In line with legislative requirements, all of our products feature labels containing their quality and production information, which is essential for healthy nutrition and food safety.

We place labels stating the nutritional elements of our products on the packaging in addition to the label information stipulated by the legislation, ensuring that our consumers are better informed about the products they purchase.

Unlike other brands, Sütaş packaging also states the production date. This allows our customers to learn more about the freshness and durability of products with short shelf lives.

Our most significant responsibility is to our consumers, who purchase 6.8 million Sütaş products daily. The Sütaş Hotline is responsible for the management of consumer feedback. To guarantee stakeholder satisfaction, the hotline evaluates all feedback effectively within 24 hours while managing feedback for improvements and documenting its systematic activities.

Consumers can provide feedback via email, the 444 4 788 hotline, telephone exchange, the Sütaş website (opinions and suggestions section), fax, mail, and other websites and social media accounts (www.sikayetvar.com, Facebook, Twitter, Instagram, etc.).

Visit to learn more about the practices we carry out for the health and happiness of our customers.